I told them I wouldn’t be able to pick up the order the. After waiting for 2hs and no ETA provided, the customer service suggested me to pick up the order by riously, I really don’t get this. After a very messy, tedious and rude conversation, they didn’t solve the problem at all. I had this terrible experience that my order was late for almost 2 hour and when I finally got it, 1 item was missing.the customer service was completely helpless. Terrible service and food never delivered on time Are you able to share more information with I would like to make this right. We apologize for the rude customer service you experienced, that's not the type of experience we wanted you to have. Hi geekay9, we really appreciate your honest feedback and will send this over to the team. I don’t need rude service and I’d hope you guys would learn to brush up on your customer service so you can thrive. But who wants to chat with customer service on every order? Instructions should be clear and promotions should be clear with instructions on how to redeem. This is only my 3rd time ordering and perhaps I could have just asked. And the fact that he/she would say, “And again, yada yada” and try to show me screen shots of something they thought was logical when it wasn’t for me. Their answer/resolve to my issue was, “You could just ask.” Doesn’t sound very rude right but once you see the context you will understand I was fuming. I was met with very rude and condescending attitude and he/she didn’t care to hear my experience at all. I wanted the company to be aware of the situation because other customers could experience the same issue. I had one small issue with order and wanted to chat with someone. ![]() And that’s why so many keep continue to order using their services. Although delivery Apps such as Grubhub and DoorDash tend to take too much of the proceeds from the restaurants, overcharge for deliveries, and inflate the prices by 50%, one thing they do right is customer service. While I am so happy to see an Asian-specific food delivery app come to life, I wish they would have given their staff additional training on customer service. Have some suggestions regarding the app or the menu? Feel free to contact us at Louis, Champaign, West Lafayette, Columbus, Minneapolis, Edison, Rockville, Ann Arbor, Vancouver and more ~ Conveniently pay for your meal with WeChat Pay, AliPay, Apple Pay, Venmo or Credit CardĬhicago, New York, Boston, Seattle, Philadelphia, San Francisco, Los Angeles, San Jose, Lansing, Atlanta, St. ![]() ~ Schedule your delivery in advance so you can get your food when it’s most convenient for you ~ Unlimited $0 delivery fee for orders over $15 and other benefits for Chowbus Plus members ~ $0 delivery fee for selected restaurants, no service fee, no small order fee ~ Get dishes from different restaurants in one order. ~ Grocery(in selected cities): Same day grocery delivery ~ Lunch Shuttle (in selected cities): Curated menu everyday, only $1 delivery fee ~ Delivery: Door to door delivery, no service fee, no small cart fee Our team works hard to bring more unique food options to users’ fingertips with an easy ordering experience and consistently high quality delivery service. Here at Chowbus, we are proud to help small restaurants across North America share their diverse, mouth-watering flavors with people everywhere. Join Chowbus Plus and enjoy unlimited free delivery for orders over $15 and other exclusive benefits! Most restaurants participate in our rewards program, so you can rack up reward points and earn free dishes from your favorite restaurants. ![]() Need a quick grocery store run for that delicious hot-pot? In select cities, we provide same-day grocery delivery so you can focus on your meal prep! If you feel like venturing out, we also offer pickup for takeout orders. With a few simple taps in the app, you can relax while we take care of quickly delivering delicious food from your favorite restaurants to your door. In addition, we are one of the few platforms that provide you with the ability to order from multiple restaurants, so you can order bubble tea + dinner + dessert in one delivery, with no added fee. We carefully handpick every dish we offer and include real photos of the food to help you make those tough decisions. We pride ourselves on connecting traditional mom-and-pop restaurants with diners in 20+ cities across North America to deliver authentic food from 3,000 restaurants to the over 300,000 users on our platform. \u0022,\u0022shared.Chowbus is a food delivery platform providing high quality, authentic asian food to customers in North America.
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